Hotel & Hospitality Management for Waiwo Dive- myassignmenthelp

Question: Discuss about theHotel Hospitality Management for Waiwo Dive Resort. Answer: Work integrated learning Work integrated learning refers to as an internship program taken by many students who want to feel the real-life experiences. In simple words, this is the program which makes a student understand the real-life professional experiences (Ferns, Campbell, and Zegwaard, 2014). Work integrated learning is an academic subject which gives an opportunity to the students to learn in the workplace. It is highly demanded by an international student in the city like Australia because they want to gain the knowledge and experience so that they can get the best opportunity. This method of making students aware of the professional work life is used by many universities across the world (Brink, Mearns, and Du Plessis, 2014). Talking about my recent placement at Waiwo Dive Resort as a Front office staff shows the difficulties that might be faced by the student while completing the internship program. The Waiwo Dive Resort is included in the hospitality industry where a student takes the experience. Problems faced by students Being in the front office, the students might face the problem in managing the assign task, the task assigned to the front office employees in resort is to represent the resort in front of the customers, registration of guest and answering the enquires in regards to the resort, maintaining the reservation and the vacancies (Andrews, 2013). Weak language skills are one of the most emerging problems which are faced by many of the international students. In the front line job, the students deal with this issue and this issue can create an impact on the working. The students might face the issue of understanding the query of the customer in regards to the resort, this might create the problem in resolving the query and lead to lack of customer satisfaction. The students might face the lack of training and the information sharing system from the university as well from the resort side. The lack of details in regards to the work from the resort manager will lead to the difficulties for the students. This might create the problem for the students who are taking the experience of the workplace. Resolution of the problems The students can easily overcome the difficulties while learning the experience at Waiwo Dive Resort. The students who are looking to work in the hospitality industry need to make sure that there motive is customer delight which can be achieved by delivering the effective services. The front office employees are the one who is the first interaction point, so it is just to make sure that their staffs are not facing any problems. Communication- The students who are working front office work they should know the way of communication, instead of using any regional language they can use the English language (Jackson, 2015). To work on language skills they can take different sessions on soft skills or either they can participate in the conversation which helps them in improving the communication skills of the students. Effective work- Managing the assigned task is becoming an issue for the student because they are new to this work, as time pass on they can easily manage the task on their own. The students just have to do their work effectively so that they became familiar with the work as soon as possible. Learning through participation- Lack of understanding the customer is a very crucial problem it not only creates an impact on the working of the student but also impacts the business on the profitability, revenue and the goodwill of the business. The students should use the theory of the learning through participation. Considering the theory, the student should interact with more and more customer so that they can easily understand the needs of the customer in regards to the resort (Cason, and Samek, 2015). This will not only enhance the learning of the students but also enhance their experience in the front office job which will open numerous doors for them. Self-reliance/self-training- in case the students are not getting the appropriate training in regards to the work, they should try to learn the things on their own. This is the basic motive behind the work integrated learning, through this can make the student learning their work own by seeing other employees working there on same profile (Boud, 2013). These few are the resolution which will help the student in enhancing the experience through learning. The implementation of the some of the resolution will resolve the problem of the students and they can easily learn and enhance their future opportunities. References Andrews, S., 2013. Hotel front office: A training manual. Tata McGraw-Hill Education. Boud, D., 2013. Enhancing learning through self-assessment. Routledge. Brink, R., Mearns, M. and Du Plessis, T., 2014. Managing information for work-integrated learning at higher education institutions. Mousaion, 32(3), pp.13-28. Cason, T.N. and Samek, A., 2015. Learning through passive participation in asset market bubbles. Journal of the Economic Science Association, 1(2), pp.170-181. Ferns, S., Campbell, M. and Zegwaard, K.E., 2014. Work integrated learning. Jackson, D., 2015. Employability skill development in work-integrated learning: Barriers and best practice. Studies in Higher Education, 40(2), pp.350-367.